Privacy Policy kis888

1. Personal Information We Collect

In operating our online gambling platform service, kis888 collects several categories of information from our members. This collection is done solely for operational, security and regulatory licensing compliance purposes.

Personal identification information:

• Full name as shown on the identification card or MyKad
• Identification card (MyKad) or passport number for the KYC process
• Date of birth to confirm that the member is 21 years of age or older
• A valid and active email address
• A mobile phone number registered in Malaysia
• Current residential address

Financial and transaction information:

• E-wallet account details (Touch 'n Go eWallet, Boost) linked to the account
• Banking information for transactions via FPX and DuitNow
• Deposit and withdrawal history on the account
• Crypto wallet information for transactions using USDT, BTC or ETH

2. Information Collection Methods

kis888 collects personal information through transparent and legitimate channels. We do not collect data through unlawful means or without the member's knowledge.

• New account registration forms completed by the member themselves
• The identity verification (KYC) process when applying for withdrawals or meeting licensing requirements
• Login activity records, website navigation and game history generated automatically
• Written communications between members and our 24/7 customer support team
• Device and browser information collected through cookies and standard tracking technologies
• Feedback or complaints submitted through support forms

All information collection is based on consent given by the member upon registering an account. By continuing to use the kis888 platform, members agree to the terms set out in this Privacy Policy.

3. Purpose of Personal Data Use

The personal information collected is used for legitimate purposes directly related to the provision of kis888 services. We will not use your data beyond the scope set out below without prior notice.

• Registering, verifying and managing member accounts securely
• Processing deposit and withdrawal transactions through supported payment methods
• Verifying member identity to meet international licensing requirements and prevent fraud
• Providing responsive 24/7 customer support in Malay and English
• Sending account-related communications, including transaction confirmations and security alerts
• Analysing usage patterns to improve the member experience on the platform
• Detecting and preventing fraud, money laundering and platform abuse
• Complying with reporting requirements under applicable international licensing

With your consent, we may also use your email address to send information about promotions, bonuses and platform updates. You can stop receiving marketing communications at any time by contacting our support team.

4. Disclosure of Information to Third Parties

kis888 regards the confidentiality of member information as a primary obligation. Personal information will not be shared indiscriminately with outside parties. However, there are specific situations where disclosure is necessary and legally permissible.

Third parties that may receive limited information:

• Payment gateway providers that process your financial transactions (subject to their own privacy policies)
• Technology service providers that assist us in operating the platform infrastructure securely
• Regulatory or licensing authorities that require information for legal compliance purposes
• Law enforcement agencies when there is a court order or binding legal requirement

All third parties involved in processing member data are bound by confidentiality agreements and strict security standards. We do not sell member personal information for commercial gain under any circumstances.

5. Data Security Measures

Protecting the personal and financial information of members is a top priority for kis888. We implement multiple layers of security to ensure your data remains protected at all times.

• Data encryption using 256-bit SSL/TLS protocols for all communications between member devices and our servers
• Member passwords are stored in hashed form that cannot be recovered by our staff
• Two-factor authentication (2FA) is available for an additional layer of account protection
• Continuous monitoring of account activity to detect any suspicious access
• Regular security audits by internal and external security teams to assess system vulnerabilities
• Strict access controls ensure that only authorised personnel can view sensitive member data

6. Cookies and Tracking Technologies

The kis888 website uses cookies and similar tracking technologies to improve the user experience and ensure the platform functions properly.

Types of cookies we use:

• Essential cookies — required for basic website functions such as login and session management
• Preference cookies — store settings such as language and member display preferences
• Analytics cookies — help us understand how members interact with the platform
• Security cookies — detect any unauthorised access attempts on accounts

You can manage cookie settings through your browser. However, disabling essential cookies may affect platform functionality. We do not use third-party cookies for external advertising purposes.

7. Your Rights as a kis888 Member

As a kis888 member, you have certain rights regarding the personal information we hold. These rights can be exercised by contacting our customer support team.

• The right to access a copy of the personal information we hold about you
• The right to request correction if any information is inaccurate or outdated
• The right to request deletion of your account and personal data, subject to legal retention obligations
• The right to object to the processing of your data for direct marketing purposes
• The right to withdraw your consent at any time without affecting the validity of processing that has already taken place
• The right to obtain information about which parties receive your data

To exercise any of the above rights, please contact our customer support via 24/7 live chat or submit a written request to our email address. We will endeavour to address your request within a reasonable timeframe.

8. Data Retention Period

kis888 retains members' personal information for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable legal and licensing requirements.

• Active account information is retained throughout the active membership period
• Financial transaction records are retained for the period prescribed by international licensing requirements
• Activity logs and security records are retained for the period required for fraud investigations if necessary
• Closed or inactive accounts — relevant data will be retained in accordance with legal retention obligations before being securely deleted

After the required retention period ends, data will be deleted or anonymised in a manner that prevents the recovery of that personal information.

9. Protection for Minors

The kis888 platform is intended strictly for individuals aged 21 and above only. We take our obligation to prevent minors from accessing the online gambling platform seriously.

• All members are required to confirm that they are aged 21 and above upon registration
• The identity verification (KYC) process ensures that the age information provided is accurate
• We do not knowingly collect personal information from individuals under the age of 21
• If we find that an account has been registered by a minor, the account will be suspended and the related information will be deleted

10. Contact Us About Privacy

If you have any questions, concerns or requests regarding this Privacy Policy or the processing of your personal information by kis888, we encourage you to contact us directly.

Our customer support team is available 24/7 via live chat on the platform for a prompt response. You may also reach us by email at:

[email protected]

Our support service operates in Malay and English. We will endeavour to address every privacy-related enquiry thoroughly and responsibly.

This Privacy Policy may be updated from time to time to reflect changes in data practices, legal requirements or the services we offer. All changes will be communicated to members in an appropriate manner before taking effect.